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Get help with a reservation, contacting your host, and more.

Hosting

Get help updating your calendar, communicating with guests, and more.

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How do I create an account?

November 23, 2021

If you don't have an Hyra Space account yet, go to Hyra Space and click Sign Up.You can sign up using your email address, Facebook account, Google account, or Mobile Number. Signin...

Who can host on Hyra Space?

November 23, 2021

Behind every stay is a host, a real person who can give you the details you need to check in and feel at home. They can interact with guests in different ways, depending on the type of place or experi...

What is Hyra Space doing to help hosts make their homes safer for guests?

November 23, 2021

Smoke and carbon monoxide (CO) detectors save lives. That’s why we’re on a mission to get as many detectors into as many homes as possible. We encourage hosts to install smoke and carbon monoxide dete...

What are some safety tips for hosts of places to events?

November 23, 2021

Being a host of a place to stay comes with certain responsibilities. Here are some resources to help support you along the way.Interact smartlyAlways pay and communicate on Hyra Space. Use Hyra Space’...

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How do I create an account?

November 23, 2021

If you don't have an Hyra Space account yet, go to Hyra Space and click Sign Up.You can sign up using your email address, Facebook account, Google account, or Mobile Number. Signin...

Who can host on Hyra Space?

November 23, 2021

Behind every stay is a host, a real person who can give you the details you need to check in and feel at home. They can interact with guests in different ways, depending on the type of place or experi...

What is Hyra Space doing to help hosts make their homes safer for guests?

November 23, 2021

Smoke and carbon monoxide (CO) detectors save lives. That’s why we’re on a mission to get as many detectors into as many homes as possible. We encourage hosts to install smoke and carbon monoxide dete...

What are some safety tips for hosts of places to events?

November 23, 2021

Being a host of a place to stay comes with certain responsibilities. Here are some resources to help support you along the way.Interact smartlyAlways pay and communicate on Hyra Space. Use Hyra Space’...

Searching and booking

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Payments, pricing, and refunds

What is the Hyra Space cancellation policy for stays?
What if a host asks for more money?
What happens if a host wants to collect on their security deposit?

Safety and accessibility

What is Hyra Space doing to help hosts make their homes safer for guests?
What are some safety tips for hosts of places to events?

Your account

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Who can host on Hyra Space?
How do I connect my Facebook and Hyra Space accounts?
How do I reset or change my password?

About Hyra Space

What is the Hyra Space Host Guarantee?

Your calendar

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Cancellation Policy

Very Flexible

Guest Cancellation Timeline Guest Refund Host Payout
Cancel Booking up to 24 hours prior to booking start time 100% Minus Service Fee 0%
Cancel Booking less than 24 hours prior to booking start time Non refundable 100% Minus Host Fee

Cancellation Policy

Flexible

Guest Cancellation Timeline Guest Refund Host Payout
Cancellation is submitted up to 7 days prior to booking start time 100% Minus Service Fee 0%
Cancellation is submitted within 7 days prior to booking start time 50% Minus Service Fee 50% Minus Host Fee
Cancel Booking less than 24 hours prior to booking start time Non refundable 100% Minus Host Fee

Cancellation Policy

Standard 30

Guest Cancellation Timeline Guest Refund Host Payout
Cancellation is submitted up to 30 days prior to booking start time 100% Minus Service Fee 0%
Cancellation is submitted within 30 - 7 days prior to booking start time 50% Minus Service Fee 50% Minus Host Fee
Cancellation is submitted less than 7 calendar days prior to booking start time Non refundable 100% Minus Host Fee

Cancellation Policy

Standard 90

Guest Cancellation Timeline Guest Refund Host Payout
Cancellation is submitted up to 90 days prior to booking start time 100% Minus Service Fee 0%
Cancellation is submitted within 90 - 14 days prior to booking start time 50% Minus Service Fee 50% Minus Host Fee
Cancellation is submitted less than 14 calendar days prior to booking start time Non refundable 100% Minus Host Fee

Host

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Community

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