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Booking

Get help with a reservation, contacting your host, and more.

    Searching and booking

    • How do I search for a space?

    Payments, pricing, and refunds

    • What is the Hyra Space cancellation policy for stays?
    • What if a host asks for more money?
    • What happens if a host wants to collect on their security deposit?

    Safety and accessibility

    • What is Hyra Space doing to help hosts make their homes safer for guests?
    • What are some safety tips for hosts of places to events?

    Your account

    • How do I create an account?
    • Who can host on Hyra Space?
    • How do I connect my Facebook and Hyra Space accounts?
    • How do I reset or change my password?

    About Hyra Space

    • What is the Hyra Space Host Guarantee?
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Cancellation Policy

Very Flexible

Guest Cancellation Timeline Guest Refund Host Payout
Cancel Booking up to 24 hours prior to booking start time 100% Minus Service Fee 0%
Cancel Booking less than 24 hours prior to booking start time Non refundable 100% Minus Host Fee

Cancellation Policy

Flexible

Guest Cancellation Timeline Guest Refund Host Payout
Cancellation is submitted up to 7 days prior to booking start time 100% Minus Service Fee 0%
Cancellation is submitted within 7 days prior to booking start time 50% Minus Service Fee 50% Minus Host Fee
Cancel Booking less than 24 hours prior to booking start time Non refundable 100% Minus Host Fee

Cancellation Policy

Standard 30

Guest Cancellation Timeline Guest Refund Host Payout
Cancellation is submitted up to 30 days prior to booking start time 100% Minus Service Fee 0%
Cancellation is submitted within 30 - 7 days prior to booking start time 50% Minus Service Fee 50% Minus Host Fee
Cancellation is submitted less than 7 calendar days prior to booking start time Non refundable 100% Minus Host Fee

Cancellation Policy

Standard 90

Guest Cancellation Timeline Guest Refund Host Payout
Cancellation is submitted up to 90 days prior to booking start time 100% Minus Service Fee 0%
Cancellation is submitted within 90 - 14 days prior to booking start time 50% Minus Service Fee 50% Minus Host Fee
Cancellation is submitted less than 14 calendar days prior to booking start time Non refundable 100% Minus Host Fee

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