What is the cancellation and refund policy
Guest cancellations create problems for hosts because as the date draws closer to the start of the booking, the host's ability to rebook that space becomes increasingly difficult. At the same time, sometimes plans change for our guests and they may need to cancel a confirmed booking.
We have developed the HyraSpace cancellation policy so that it provides some flexibility for guests while still providing security for a host who has reserved their space for the guest.
- Cleaning Fee Always refund to host when guest cancel before checkin
- Service Fee always not refundable when Guest Cancels the reservation
Very Flexible
| Guest Cancellation Timeline | Guest Refund | Host Payout |
|---|---|---|
| Cancel Booking up to 24 hours prior to booking start time | 100% Minus Service Fee | 0% |
| Cancel Booking less than 24 hours prior to booking start time | Non refundable | 100% Minus Host Fee |
Flexible
| Guest Cancellation Timeline | Guest Refund | Host Payout |
|---|---|---|
| Cancellation is submitted up to 7 days prior to booking start time | 100% Minus Service Fee | 0% |
| Cancellation is submitted within 7 days prior to booking start time | 50% Minus Service Fee | 50% Minus Host Fee |
| Cancel Booking less than 24 hours prior to booking start time | Non refundable | 100% Minus Host Fee |
Standard 30
| Guest Cancellation Timeline | Guest Refund | Host Payout |
|---|---|---|
| Cancellation is submitted up to 30 days prior to booking start time | 100% Minus Service Fee | 0% |
| Cancellation is submitted within 30 - 7 days prior to booking start time | 50% Minus Service Fee | 50% Minus Host Fee |
| Cancellation is submitted less than 7 calendar days prior to booking start time | Non refundable | 100% Minus Host Fee |
Standard 90
| Guest Cancellation Timeline | Guest Refund | Host Payout |
|---|---|---|
| Cancellation is submitted up to 90 days prior to booking start time | 100% Minus Service Fee | 0% |
| Cancellation is submitted within 90 - 14 days prior to booking start time | 50% Minus Service Fee | 50% Minus Host Fee |
| Cancellation is submitted less than 14 calendar days prior to booking start time | Non refundable | 100% Minus Host Fee |
Cancellations by hosts
The cancellation policy has been created to remain fair to both parties and to protect the integrity of the HyraSpace marketplace. Cancel Booking after Guest arrive, Then Host receive full payout except host fee, otherwise full amount refunded to guest
