Trust & Safety

Your safety is our priority

On any given night, 2 million people stay in homes on Hyra Space in 100,000 cities all over the world. There are more than 6 million listings in 191 countries to choose from —that’s more than the top five hotel chains combined.

What makes all of that possible? Trust.


Safety

Your Hyra Space experience begins the moment you embrace adventure. That’s only possible when you trust this community and feel safe. As a result, we require that you refrain from endangering or threatening anyone.

Harming yourself or others

You should not commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangerous organizations, including terrorist, organized criminal, and violent racist groups, are not welcome in this community. Hyra Space is committed to working with law enforcement as appropriate and responding to valid law enforcement requests.

We take suicide, self-injury, eating disorders, and hard drug abuse extremely seriously and work to help people in crisis.

Threatening anyone

You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and may intervene if we become aware of a threat.

Creating hazardous situations

You should not keep unsecured weapons, disease risks, or dangerous animals in your listing, nor should you create conditions that increase the likelihood of a fire or impede escape in the event of emergency.

Security

Our Hyra Space community members share their homes, neighborhoods, and experiences. Whether you’re opening your home as a host or experiencing a host’s hospitality as a guest, you should trust that you will feel secure. We ask you to respect others’ property, information, and personal belongings.

Theft, vandalism, or extortion

You should not take property that isn’t yours, use someone’s property without their permission, copy others’ keys or identity documents, damage others’ property, remain in listings after a stay is concluded, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.

Spam, phishing, or fraud

You should not make transactions outside of Hyra Space’s payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system; or make false claims against other members of the community.

Violating others’ privacy or intellectual property rights

You should not spy on other people; cameras are not allowed in your listing unless they are previously disclosed and visible, and they are never permitted in private spaces (such as bathrooms or sleeping areas). You should not access others’ accounts without authorization or violate others’ privacy, copyrights, or trademarks.

Fairness

The global Hyra Space community is as diverse, unique, and vibrant as the world around us. Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities, and feel as if can we can truly belong.

Discriminatory behavior or hate speech

You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.

Bullying or harassing others

You should not share personal information to shame or blackmail others, target others with unwanted behavior, defame others, or violate our review and content standards.

Disturbing the surrounding community

You should not disturb common spaces, treat neighbors as “front desk staff,” create a pervasive nuisance for those around you, or persistently fail to respond to neighbor or community concerns.